We understand that from time to time you may wish to return a product to us. We have created this 30-day returns policy to enable you to return products to us in appropriate circumstances. This returns policy applies to customers irrespective of your geographical location. This policy does not affect your statutory rights (such as your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
In order to take advantage of your rights under this returns policy, you must: Send an email to our after sales department email@example.com, describing why you want to return the good. Within 30 days, return the good. Products returned under this policy must be sent by recorded delivery to:
Dance Distribution Limited
De Burgh House, Market Road
SS12 0FD Wickford, Essex
You will be responsible for paying postage costs associated with returns under this policy.
The following kinds of products may not be returned under this policy:
We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges and excluding the costs of returning the product to us). We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we received your returned product.
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
(a) we will not refund or exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
Our full name is Dance Distribution Limited.
Our registered office is :
De Burgh House, Market Road,
SS12 0FD Wickford, Essex
Our company registration number is 9012824.
Our email address is firstname.lastname@example.org
Our VAT number is GB199 2305 79
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If for any reason you need to return your items to us, you have 30 days to do so.